Terms & Conditions

1. Introduction to Our Services

We want to give you a clear understanding of who we are and what to expect from our airport parking services. This section sets the stage for a trustworthy and easy experience.

• By booking with Dublin Airport Park and Fly, you agree to follow these Terms and Conditions.
• Please read everything carefully before booking any of our services.

2. Services We Provide

We offer more than just parking. We provide comfort, safety, and convenience from the moment you book until your return. This section gives a complete picture of what’s included in your service. This section clearly describes what facilities, options, and services are available when you book with us, so you know exactly what to expect.

• Secure and monitored parking facilities
• 24/7 customer support for assistance
• Luggage assistance during drop-off and pickup
• Fast and simple online booking system
• Meet & Greet service at Terminal 1 & 2
• Shuttle service to and from the airport
• Valet & Car Care Services (Coming Soon)

3. Booking a Parking Space

Booking with us is quick and simple. Here, we explain how to reserve your spot and what details are needed for a successful reservation. You’ll also learn what happens after booking and how to verify your spot has been secured.

• All bookings must be made through our official website.
• Customers must provide correct and accurate information.
• A confirmation email will be sent after successful booking.

4. Payment Terms

Understanding our payment policy is important to avoid any confusion. Here’s how our payment process works. This section lets you know how we accept payment, which methods are supported, and what happens if a payment fails.

• Payments must be made in advance to confirm a booking.
• We accept debit and credit card payments via Stripe.
• If payment fails, the booking will be cancelled.

5. Cancellations and Refunds

Plans change, and we understand that. This section explains your rights if you need to cancel. We clearly outline refund timelines and the difference between advance notice and last-minute cancellations.

• Full refunds available for cancellations made 72 hours before the booking.
• No refunds for cancellations within 24 hours of your booking time.
• Refunds take 3–7 business days and go back to the original payment method.
• A €12 cancellation fee applies to all refunds.

6. Arrival and Drop-Off Process

Let’s make your arrival as easy as possible. This section outlines what you need to do when you arrive at the facility, ensuring a fast and smooth drop-off. You’ll know exactly where to go, what to bring, and how to connect with our team.

• Our team will check you in and park your car securely for Park & Fly service.
• Shuttle or Meet & Greet service will be provided based on booking.
• Keep your confirmation email and contact information handy.

7. Meet & Greet Instructions

Make your trip even more hassle-free with our Meet & Greet service. This section guides you step-by-step on how to use this premium feature. Everything from calling your driver to exact timing is explained clearly for both arrival and return.

When Dropping Off:

• Call your assigned driver 25–30 minutes before reaching the airport.
• Terminal 1 & 2 have designated drop-off areas.
• Our driver will meet you directly at the terminal.

When Returning:

• After collecting your luggage, call your driver 20–25 minutes before you’re ready to go.
• Your car will be brought to the terminal pickup zone.

8. Valet & Car Care Services (Coming Soon)

We’re excited to introduce these premium options to make your journey even more seamless. This section gives you a sneak peek into upcoming services that offer added luxury and convenience.

• Optional valet parking will be available soon.
• Car wash and interior detailing services will also launch.
• These can be booked in advance or requested at check-in (subject to availability).

9. Customer Responsibilities

To ensure everything runs smoothly, customers also have a few responsibilities to follow. This section outlines what’s expected from you while using our services to keep everything secure and on time.

• Remove all valuables and personal belongings before handing over the car.
• Ensure the car is insured, roadworthy, and follows Irish road laws.
• We are not responsible for any unattended or left items.
• Customer must report any damages or loss of items at the time of collection.

10. Vehicle Safety & Liability

We care about your vehicle’s safety. This section tells you what’s covered and what’s not while your vehicle is in our care. While we take every precaution to keep your vehicle safe, some events may be out of our control. This section outlines them clearly.

• All parking areas are under CCTV and patrolled regularly.
• We are not liable for:
  • Theft, vandalism, or fire
  • Extreme weather damage
  • Force majeure (events beyond our control)

11. Complaints and Support

We’re here to help. If something goes wrong, this is how you can reach out and get support. We aim for complete satisfaction. If you have concerns, we want to know about them and help resolve them quickly.

• If you have a complaint, contact our support team within 7 days of your return.
• We will investigate and aim to resolve issues quickly.

12. Updates to Terms and Conditions

We keep our policies up to date. This section explains how and when changes may occur. Stay informed by checking back periodically. You’ll always find the latest terms here.

• We may change these terms at any time.
• Updates will be posted on our website.
• It’s your responsibility to review terms before booking again.

13. Contact Information

Need help or have questions? Here’s how to get in touch with us.

• Email: info@dublinairportparkandfly.ie
• Phone: +353 (01) 221 0589
• Website:
  
  dublinairportparkandfly.ie
  

Thank you for trusting Dublin Airport Park and Fly — where your journey begins with peace of mind!